
What happens when residents, local authorities, professionals and young people come together to imagine a better future for their neighbourhood?
In Bulgaria, the answer is beginning to take shape.
One year into the “HOME EQUALS – Improving Housing Conditions in Informal Settlements” project, communities in Kyustendil and Berkovitsa are taking steps towards better housing conditions, stronger local partnerships and greater recognition of the voices of people living in informal settlements.
Since joining Habitat for Humanity’s global HOME EQUALS initiative in July 2025, Habitat for Humanity Bulgaria has been working with residents, municipalities, national institutions, universities and other partners to address some of the long-standing challenges facing informal settlements – from insecure housing and limited access to infrastructure to the need for more inclusive local decision-making.
Turning local challenges into concrete action
In the Izток neighbourhood in Kyustendil, dozens of families have taken an important step towards secure tenure through obtaining a Certificate of Tolerance, which gives their homes a recognized tolerated status.At the same time, preparations are underway for water supply and sewerage infrastructure on several streets that currently lack access to these essential services.
In Rakovitsa, Berkovitsa, a street network regulation plan has been prepared, while residents and the municipality are working together to explore opportunities to improve the neighbourhood’s public spaces. These may seem like practical, local steps – but for families living in informal settlements, they can represent significant progress towards safer, more secure and more dignified living conditions.
From local action to national policy change
The work in Kyustendil and Berkovitsa is also contributing to a broader goal: making housing a stronger and more integrated part of social policy in Bulgaria. One important milestone has already been achieved. The “housing mediator service”, developed by Habitat for Humanity Bulgaria in 2014 and tested through a number of projects, has been included in the Action Plan to the National Strategy for Reducing Poverty and Promoting Social Inclusion 2030.
The plan envisages the phased introduction of 265 housing mediators, financed through state and municipal budgets. Their role will be to help vulnerable households improve their housing conditions, access municipal housing, navigate administrative procedures and better understand and exercise their housing rights and obligations.The next step is for the Council of Ministers to adopt a decision securing the necessary funding and establishing the framework for introducing the service.
For Habitat for Humanity Bulgaria, this represents an important opportunity to turn a model developed and tested through years of practical experience into a sustainable mechanism that can support vulnerable households across the country.
Learning across borders
Sustainable change also means learning from what has worked elsewhere. In April, Habitat for Humanity Bulgaria brought together representatives of the Ministry of Regional Development and Public Works, the Directorate for National Construction Control, the National Association of Municipalities in the Republic of Bulgaria, the Slatina District of Sofia Municipality, and the municipal administrations of Kyustendil and Berkovitsa for a study visit to Romania. The delegation explored Romania’s experience in the integrated improvement of informal settlements, including legal frameworks, spatial planning, infrastructure development and approaches to improving housing conditions.
In Bucharest, Bulgarian representatives met with national institutions working on housing and social inclusion at a round table, hosted by the Romanian Ministry of Regional Development and Public Administration. During a subsequent visit to the municipality of Reșița, nearTimișoara, they learned about a state-funded social housing programme and practical approaches to the legalisation of homes and the improvement of living conditions in a local Roma neighbourhood.
The visit reinforced an important lesson: lasting improvements are more likely when national institutions, local governments and communities work together. It also created space to explore which solutions from Romania could be adapted to the Bulgarian context.
Putting residents at the centre
But no neighbourhood can be transformed without the people who call it home. That principle lies at the heart of the “Build the Dream” initiative, implemented by Habitat for Humanity Bulgaria in partnership with the University of Architecture, Civil Engineering and Geodesy (UACEG).
Twenty-two urban planning students and five university professors visited the Rakovitsa and Izток neighbourhoods to understand their challenges and opportunities directly from the people who live there. Through conversations with residents and municipal representatives, the students explored local needs and perspectives before developing concepts and visualisations for the future development of the two neighbourhoods. Their ideas were presented at discussion forums chaired by the mayors of Berkovitsa and Kyustendil, bringing together students, local authorities and residents.
The initiative showed what can happen when professional expertise meets local knowledge. Rather than planning for communities, it created an opportunity to plan with them.
Young voices shaping the future
And the conversation does not stop with adults. Young people living in informal settlements have their own experiences, ideas and hopes for the places they call home. HOME EQUALS created space for those voices to be heard.
Eleven school students from the Izток neighbourhood in Kyustendil took part in a video workshop led by a professional screenwriter and director. Using their smartphones, they documented their neighbourhood, captured the things they value and shared what they would like to see change.
The result was more than a creative exercise. It was an opportunity for young people to tell their own stories – in their own words and from their own perspective – and to become active participants in the conversation about the future of their community. Their stories are now reaching beyond their neighbourhood, showing that meaningful change can begin simply by being heard, having a voice and taking part.
Building change that lasts
HOME EQUALS is a global Habitat for Humanity initiative working to improve the lives of more than 1 billion people living in informal settlements worldwide. In Bulgaria, the “HOME EQUALS – Improving Housing Conditions in Informal Settlements” project is being implemented from July 2025 to June 2027 in the municipalities of Kyustendil and Berkovitsa. Its work combines local action, policy engagement, knowledge exchange and community participation to address the complex challenges faced by informal settlements.
After one year, there are already signs of progress: families moving closer to legal recognition of their homes, municipalities exploring practical solutions, national policy beginning to recognise the role of housing mediators, students bringing new perspectives to neighbourhood planning, and young people finding their voice.
Because change does not begin with a plan on paper. It begins with a conversation.
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